Helpful FAQs

These are the most frequently asked plumbing related questions that we get from our customers. We thought providing a page for these questions would be beneficial to our customers. We offer answers to many questions such as what not to put down your disposal and how to turn the water off if your toilet is overflowing. Simply scroll down to find your question, and click on it to reveal the answer.
We use various tools to analyse the issue, including CCTV cameras, water jetters, and plumbing drain rods. Most of the time it’s simply a build up of waste material.
Yes we can. We have specialist leak detection equipment that can detect a leaking pipe in any location. Once located, we then make repairs in no time at all.
Low water pressure can be caused by the shut off valve being partially closed, or the faucet being blocked. It can also be caused by blocked pipes and water leaks, or there could be issues with your irrigation system.
Once we have the original household plumbing drawings, we can design the new layout to comply with current building codes and provide you with certification once the job has been completed.
Pipe corrosion can be caused by a number of things, almost all of which are related to water quality, including: Chemicals in the water; The pH of the water; The amount of oxygen in the water; The temperature of the water; The water pressure and the speed at which the water moves through the pipes.
If you think you have a leak in your home, there’s an easy way you can check. Go out to your water meter and record the level. Make sure no one uses any water for a few hours, then go back and check the meter again (it’s easiest to do this when everyone goes to bed, then check it again first thing in the morning). If the level has changed, you probably have a leak – call Len The Plumber to have it taken care of right away!
Yes. Water leaking out of your pipes or fixtures will eventually cause enough corrosion that even a pinhole-sized leak can eventually grow and potentially cause damage to your home.
A single drop from one tap may not seem like a lot. In fact, it takes 15,140 drops to equal a single gallon. But think about it this way: If you have one faucet that leaks 10 times a minute, that’s 14,400 drips per day – 347 gallons per year from a single faucet! Multiply that by three faucets and it’s over 1,000 gallons! If you want to figure out how much your faucet is leaking, count how many times it drips in a minute. Once you figure that out, you can figure out how many times it drips per hour – number of drips x 60 – or per day – drips x 1440. From there, you can divide the total number of drips into 15,140 to get the number of gallons you could save.
You really shouldn’t put ANYTHING down your toilet, except what’s supposed to go down there. Avoid putting in things like: Baby wipes, napkins, facial tissue or paper towels. While these will flush fine, they don’t break down the way toilet tissue does and will cause clogs or damage your septic system. Sanitary products or diapers; Q-tips, cotton balls or dental floss; Hair; Food scrap; Small toys; Cat litter.
Yes – it just depends on what’s going on. If you’ve ever opened your toilet tank, you’ve probably seen a metal or plastic ball resting on the top of the water. This is called the float, and it governs how high the toilet fills. If the float is cracked, water will seep inside and the ball won’t be able to sit above the water. As a result, the toilet can overfill and water can leak into the overflow tube, creating an endless cycle of filling and draining that will wreak havoc on your water bill. Sometimes, fixing the float just involves bending the metal arm it is attached to so the float sits on top of the water – just be careful not to snap it! In newer toilets, the float rides up and down in a plastic tube. While these are generally more durable than float arms, occasionally the ball will get stuck on grit or debris and may need to be moved manually a few times to remove the obstacle. If the float ball isn’t the issue, check the chain attached to the handle. If the chain is too long, it could get trapped under the flap and let water through. If it’s too short, it won’t allow the flap to seal properly. Shorten it or replace it as necessary. If that’s still not the case, you probably have a leaky flapper valve. The flapper valve is located at the bottom of the tank and is generally pretty easy to replace – just pop it off and put a new one in.
This usually means there’s food stuck in your disposal. Since the disposal drain and dishwasher drain are connected, a clog in one will lead to a backup in the other. To prevent this from happening, always make sure your garbage disposal is free of food particles before turning on the dishwasher and always run the garbage disposal with plenty of cold water. If it gets really bad, you can plug up the sink, fill it with water, then remove the plug and run the disposal. The weight from the water should help force out whatever is backed up in the drain, eliminating the blockage. If this doesn’t work, give us a call!
Yes – in fact, there are a lot of things that should never go down a garbage disposal. Fibrous foods, including celery, asparagus, and artichokes can wrap around the blades and choke them. In addition, you should avoid putting down: Potato skins; Bone fragments and eggshells; Banana peels; Fats / grease; Unpopped popcorn kernels; Onion skins; Fruit pits and seeds; Stringy vegetables like asparagus and celery.
One benefit of tankless water heaters is unlike conventional water heaters, they never run out of hot water. While storage tank water heaters have a limited capacity (usually between 40 – 60 gallons), tankless water heaters heat water as it passes through the system, meaning you’ll never run out of hot water – especially important when the whole family is in town! Another benefit is that since there’s no stored water, there’s no risk of an untimely leak (flooding from water heaters is one of the most common homeowner insurance claims!). And, since you’re only heating the water you’re using, you’ll see major reductions on your energy bills.
In most cases, yes! There are very few situations in which tankless water heaters will not work (you can ask a top tankless water heater technician about these), and most will work in areas where conventional storage tank water heaters would not. Most tankless water heaters are about the size of a briefcase and require about 120V, 60Hz and 3 amps of power – requirements almost any house meets.
Foul smelling water is caused by the combination of hydrogen, sulphur, and bacteria in the water. Sulphur and bacteria are naturally present in the water your appliances use, and they will not make you sick. When the magnesium anode rod in your water heater tank reacts with the sulphur and bacteria in the water, it creates enough hydrogen to create an odour. There are many ways to take care of this, from replacing the magnesium anode rod to purifying the water in your water heater.
An overflowing toilet is usually caused by a leak in your tank’s fill valve or deterioration of the shaft or wire that sets the fill level. Whatever the cause, call us for the solution!
Most likely your water lines are not properly secured, meaning there are some spots where they rub up against your floor joists. If you call Len The Plumber we can make sure your pipes are properly secured and install pipe hangers between your pipes and the joists to eliminate the noises.
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